Local support that fits the work you have
Use our Mexican engineering team for individual jobs, ongoing support or a dedicated service operation. We agree the arrangement around your machines, locations and expected workload.
Three ways to work with us
Support when you need it
Individual jobs without an ongoing commitment. A practical starting point for a new project or occasional service work.
Availability: timing depends on our existing commitments. We aim to keep capacity available and will confirm what we can cover.
Charges: We agree rates at the outset and can provide a quote for a specific job where needed. A purchase order is required before we commit engineers to site work.
Priority support
Keep an agreed minimum prepaid balance on your account for ongoing support.
Availability: priority over customers without an ongoing commitment. Immediate attendance remains subject to engineer availability.
Charges: work is charged against the balance as it is completed. You replenish the balance to maintain priority.
Dedicated engineers
Named engineers allocated to your account full time, for a regular workload or a growing service operation.
Availability: assured within the agreed working schedule. Recruitment, training and the start date are planned with you.
Charges: you pay for the agreed allocation. If you release unused time and we deploy the engineers elsewhere, we credit your account on agreed terms.
Telephone coverage and critical spare parts are scoped separately. We agree any account-specific response commitment before it forms part of the service.
Getting started
You bring the machine knowledge. We organise the local team and service work with you.
Review the work
Tell us about your machines, existing or planned locations, likely service needs and upcoming projects.
Agree the support
Set the scope, engineering skills, coverage and commercial arrangement to suit the work.
Prepare the team
Gather documentation and arrange the machine-specific training, procedures and tooling needed.
Plan the first job
Agree contacts, technical escalation, site access, purchase orders and reporting before engineers attend.
A team you can eventually bring in-house
We can recruit, train and manage a team for your business in Mexico, with an agreed route to bringing that team into your own operation when you are ready.
Any transfer depends on the engineers' agreement. Fees reflecting recruitment, training and development are agreed upfront, so the route is clear from the start.
The practical details
Who contracts and pays whom?
You, the machine builder, contract us. Your customer continues to pay you, keeping the service relationship with your business. The quote sets out charges and payment arrangements, including the prepaid balance for priority support.
Do individual jobs need a purchase order?
Yes. An individual job has no ongoing commitment, but still needs a purchase order before we commit engineers to site work. We agree the scope and identify who on your team can authorise it.
What training do you need from us?
We review your machines and the proposed work with you, then agree the documentation, training and technical support needed. Dedicated and priority arrangements include discounted engineer training rates, with the detail set out in your quote.
How will we know what happened on site?
We record the work, findings and outstanding actions. We agree the reporting format, frequency and recipients with you, including how reports fit your own service process.
What if the work changes?
We discuss changes to the scope, additional work and any effect on timing or cost with your authorised contact. The quote and contract set out how additional work, travel and delays are charged.